COVID-19 (Coronavirus)

UPDATED: March 29th 2020

Temporary office closure

Our head office in Guatemala and our secondary office in Costa Rica will be open and working in shifts from 30th March adhering to all local legal requirements and international health requirements.

We will still be responding to emails and helping with any urgent client needs. However, all non-essential enquiries will take a bit longer to reply to.

Our 24-hour support line remains active, as always, on +502 5778-4801.

For any urgent matters please do not hesitate to get in touch with the company directors:

Noe Carrillo, General Manager | noe.carrillo@viaventure.com

Becky Harris, Director | becky.harris@viaventure.com

Beat Brunschwiler, Director | beat@viaventure.com

James Goller, Director | james.goller@viaventure.com

We sincerely hope all of you are weathering this worldwide crisis in the best possible way. Our hearts go out to all of those most in need at this time.

Keep safe

~Viaventure Team

On the ground

Belize –  Belize’s borders closed March 22nd. Belizeans, diplomats residing in Belize, and foreigners with legal residency in Belize are allowed to enter. Those seeking entry to Belize may be subject to a period of 14 days in quarantine. March 23rd: A state of emergency was declared for Ambergris Caye for 72 hours following the announcement of the first confirmed case of COVID-19 in San Pedro Town, Ambergris Caye. Therefore, no person will be allowed to leave or enter Ambergris Caye during this time. Unauthorized vessels will be banned from leaving or arriving at the island. Further updates can be found on the Government of Belize Press office Page HERE

Guatemala – The government implemented an 8-day curfew from 4pm to 4am that began 22nd March and now extended that for an additional 30 days. No international visitors are allowed to enter the country.

El Salvador – 21st March: Government ordered residents to quarantine at home for 30 days. No international visitors are allowed to enter the country.

Honduras – 25th March: To prevent the virus from spreading, President Juan Orlando Hernandez has suspended public transportation, closed government offices and businesses, and ordered people nationwide to stay indoors at all hours.

Nicaragua – Only has a few cases so far, but unfortunately, the Government does not yet seem to be taking the crisis seriously and we have not yet heard of any official isolation orders although we have told all our staff to do so.

Costa Rica – 24th March: The Government introduced driving restrictions from 10pm to 5am. No international visitors are allowed to enter the country.

Re-bookings and Cancellations

Viaventure has suspended cancellation penalties for passengers whose trips must be rescheduled due to the outbreak. We are working closely with all service providers to allow passengers to re-book their trip for a future date without penalty or loss. In cases where suppliers are unwilling or unable to reschedule a booking, or if the booking is rescheduled at a date which may incur a price difference, a supplemental cost may be charged to the client. If a refund is required in lieu of rescheduling, we will review these requests on a case by case as we must work with all providers involved to determine fees.

Number of Cases and Deaths 

The number of cases and deaths from Coronavirus in Central America are currently low. We are referring to Worldwide update by the BBC can be seen HERE

Belize 2 cases no deaths

Costa Rica 295 cases 2 deaths

Guatemala 34 cases 1 death

Honduras 52 cases no deaths

Nicaragua 4 cases 1 death

Please do not hesitate to reach out to us at any time with any questions or concerns.

We will continue to send updates as new developments occur.

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